DG Creative Studio, LLC Official Policy

These policies apply to DG Creative Studio, LLC and all related brands, including DeShon Gales Photography, Beyond the Lens, and associated creative services and digital products. By booking, paying, or engaging services, you agree to all terms on this page.

1. Payment Terms

All services require a minimum 50 percent non refundable retainer to secure your project, booking, or seat. Work does not begin until this payment is received. Remaining balances must be paid in full before any final files, images, or deliverables are released.

2. Refund Policy

All payments are final. Retainers, design fees, photography fees, consulting fees, classes, coaching, and digital products are non refundable. Once any work has begun, no refunds or partial refunds will be issued for any reason, including schedule changes, loss of interest, or failure to use the service.

3. Scope of Work and Revisions

All services are based on the written or invoiced scope of work. Packages include a set number of revisions. Any additional revisions, redesign requests, new concepts, or a change in creative direction beyond the original scope will be billed separately at the current studio rate.

4. Cancellations and Rescheduling

If a client cancels a project or service, all payments made up to that point remain non refundable.

  • Photography clients may reschedule one time with at least 48 hours notice. Additional reschedules require a new retainer.
  • No shows for sessions, consultations, or calls result in forfeiture of the session and all payments made.

5. Turnaround Time

Turnaround times vary based on workload, project complexity, and client response time. Deadlines are not guaranteed unless agreed to in writing. Rush services may be available for an additional fee and must be approved in advance.

6. Delivery of Work

Final files are delivered only after the full balance on the project is paid. DG Creative Studio retains the right to withhold delivery of any files, images, or logins until all invoices are satisfied.

7. Ownership and Usage Rights

DG Creative Studio, LLC retains ownership of all creative work until it is paid in full. Unpaid concepts, drafts, proofs, and sample designs remain the property of the studio and may not be used by the client in any form.

Upon full payment, the client receives usage rights that match the project type, as outlined in their proposal or invoice. Resale, redistribution, or transfer of the work to third parties without permission may require an additional license.

8. Client Responsibilities

Clients are responsible for providing accurate information, text, images, approvals, and feedback in a timely manner. Delays in communication, asset delivery, or approvals may extend turnaround times and do not qualify the client for a refund or discount.

9. Beyond the Lens Policies

These terms apply to classes, workshops, coaching, and AI training under Beyond the Lens.

  • All class enrollments, coaching sessions, replays, and digital materials are non refundable.
  • Missed live sessions are not eligible for refunds.
  • Access is for the purchaser only and may not be shared, sold, or transferred without written permission.
  • Results depend on the participant’s effort, practice, and implementation. No guarantees of income or specific outcomes are made.

10. DeShon Gales Photography Policies

  • All retainers for photo sessions are non refundable.
  • Clients must arrive on time. Late arrivals reduce shooting time. Very late arrivals may result in cancellation without refund.
  • Editing style, color grading, and overall look are at the creative discretion of the photographer.
  • Additional retouching beyond what is included in the package will be billed per image.
  • No refunds are given on sessions, edits, prints, or digital downloads.

11. Conduct and Boundaries

DG Creative Studio maintains a respectful environment for all clients. Disrespect, harassment, abusive communication, or boundary violations will not be tolerated and may result in termination of services with no refund. Professional communication during business hours is expected.

12. Chargebacks and Disputes

Chargebacks are not an acceptable method of dispute. Any chargeback will result in immediate revocation of all usage rights to the work and may lead to legal action to recover the full amount due plus any associated fees.

All concerns or disputes must be submitted in writing directly to the studio for review and resolution.

13. Agreement

By paying any invoice, retainer, booking fee, or purchasing any product from DG Creative Studio, LLC, the client acknowledges that they have read, understood, and agreed to these terms in full.